# Falcon Complete handoff checklist for MSPs

Kaitiaki Security | Partner starter template

Customer: ___ | MSP: ___ | Kaitiaki contact: ___ | Review date: ___

- [ ] Assign owners for device inventory, sensor deployment and coverage verification.
- [ ] Record the Falcon Complete scope and who owns out-of-scope devices and follow-up.
- [ ] Name primary and backup contacts at the MSP, Kaitiaki and the customer. Test the agreed escalation channels.
- [ ] Document who can approve endpoint isolation, service interruption and recovery.
- [ ] Agree who communicates with the customer and how to track decisions and case updates.
- [ ] Walk through a sample escalation and resolve gaps before go-live.