Managed security operations for Aotearoa organisations
Kaitiaki Security helps teams adopt managed endpoint protection with CrowdStrike Falcon Complete. We coordinate onboarding, customer escalations and ongoing service reviews.
Security rhythm
Falcon monitors covered endpoints for suspicious activity.
Severity, scope and business context are set before noise reaches your team.
For covered endpoints, CrowdStrike Falcon Complete investigates detections.
CrowdStrike handles in-scope containment and remediation. Kaitiaki coordinates actions that need your team.
Every incident becomes a tuning, control or training decision.
CrowdStrike first
Falcon Complete provides round-the-clock monitoring, investigation and response for covered endpoints. In this proposed service model, Kaitiaki leads onboarding and serves as your point of contact. When an incident needs a business decision or action from your team, Kaitiaki coordinates the handoff. Coverage and response responsibilities are agreed before onboarding.
Explore Falcon CompleteNamed owner for the outcome, not a shared queue.
Start narrow, prove the rhythm, then expand coverage.
CrowdStrike handles in-scope endpoint detection, investigation and response.
You keep business control. We own the security rhythm around it.
Where to start
Telemetry, risk priorities, service boundaries and honest reporting before scale.
Telemetry, risk priorities, service boundaries and honest reporting before scale.
Telemetry, risk priorities, service boundaries and honest reporting before scale.
Resources
Plan your rollout, prepare for escalations and practise your incident response.
YouTube series in development
Map your endpoints, rollout owners and escalation contacts before onboarding.
Start with an inventory of workstations and servers. Record the device owner, operating system and criticality. Choose a pilot group, confirm who can deploy the sensor, and agree how to track coverage gaps and exceptions.
Agree who leads the response, who can approve containment and what to record.
Open an incident log and confirm the affected devices and business impact. Check what Falcon Complete has already done within scope. Assign a customer decision-maker for actions that may interrupt service, and set the next update time.
Run a 30-minute exercise that starts with a Falcon alert on a critical endpoint.
Give the team a detection on a critical device, then add a second affected system and an unavailable approver. Ask who makes the containment decision, who informs leadership and what evidence is needed before restoring service.
Agree who owns sensor deployment, who receives escalations and who can approve actions that affect customer systems.
Falcon Complete MSP handoff checklist (.md)